BengalBad Privacy Policy — Your Data Is Completely Safe With Us

What Information We Collect

When you create an account and use our services at BengalBad, we collect certain necessary information. Without it, we cannot provide a safe and seamless gaming experience. We never ask for excessive or unnecessary data.

Information You Provide Directly

• Full name, date of birth, and gender — collected at the time of account registration.
• Email address and mobile number — for contact and verification purposes.
• Current address — as part of the KYC verification process.
• National ID or passport number — for age and identity verification.
• Payment details — bKash/Nagad/Rocket number (full numbers are not stored).

Automatically Collected Information

• Device type, operating system, and browser information.
• IP address and approximate location — used for security and fraud prevention.
• Gaming activity and transaction history — for account security purposes.
• Time spent on site and pages visited — used to improve your experience.
• Cookies and session data — for login convenience and personalization.

How Your Information Is Used

BengalBad uses your information only for specific, legitimate purposes. No data is used for any other purpose without your consent.

If we ever need to use your data for any purpose beyond those stated above, we will obtain your explicit consent first. Your data will never be used without your knowledge under any circumstances.

Who Your Data Is Shared With

BengalBad does not share your data with advertisers or unrelated third parties. However, limited data may be shared with trusted partners in specific circumstances.

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• Game Providers: Limited data may be shared with licensed game providers for operational purposes.
• KYC Service Providers: Relevant information is shared with authorized KYC providers for identity verification.
• Law enforcement agencies: Information may be disclosed to authorities if required by law or court order.
• Cybersecurity Partners: Technical information may be shared with security specialists to prevent fraud and hacking.

Cookie & Tracking Policy

BengalBad's website and app use cookies. Cookies are small text files stored in your browser that help enhance your experience.

Types of Cookies We Use

• Essential Cookies: These cookies are essential for maintaining your login session and keeping the site fully functional. They cannot be disabled.
• Performance Cookies: Site load speed and page-level issues are tracked for performance analysis.
• Personalization Cookies: Used to remember your preferred games and language settings.
• Security Cookies: Used to detect suspicious login attempts and fraudulent activity.

How Long We Retain Your Data

BengalBad does not retain your data longer than necessary. A specific retention period is defined for each category of data.

• Account Information: For the duration of active account + 5 years after closure (legal obligation).
• Transaction History: 7 years from the date of the last transaction — for financial audit purposes.
• KYC Documents: Stored securely for up to 5 years after account closure.
• Gaming Logs: 90 days — required for issue resolution and dispute settlement.
• Support Conversations: 2 years from the date of last interaction.
• Cookies & Session Data: After session end or a maximum of 30 days.

After the specified retention period, your data is automatically deleted or anonymized so you can no longer be identified.

Your Data Rights

As a BengalBad user, you have important rights over your own data. We always respect these rights and respond to your requests promptly.

• Right to Know: You can find out at any time what personal data we hold about you and why we hold it.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: You may request that we stop using your data for a specific purpose.
• Right to Data Portability: You may request a copy of your data in a portable format.
• Right to Object: You may object to specific types of data processing.

Security Measures

BengalBad uses industry-standard technology and practices to protect your data. Our security team monitors systems around the clock to prevent unauthorized access or data breaches.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Two-factor authentication (2FA) — an extra layer of security for your account.
• Firewall and intrusion detection system — to prevent unauthorized access.
• Regular security audits — conducted by independent third-party experts.
• Automatic suspicious activity detection — real-time protection.
• Role-based staff access — only authorized personnel can view specific data on a need-to-know basis.

Minor Privacy

BengalBad is a gaming platform strictly for adults. We do not knowingly collect or store personal information from anyone under the age of 18.

• Age is verified at registration using date of birth and national ID.
• If a user is found to be under 18, their account will be suspended immediately.
• Any data collected from a minor will be deleted immediately upon discovery.
• If a parent suspects their child is using this platform, please contact us at support@bengalbad.com.

Privacy Policy Updates

BengalBad may update this Privacy Policy from time to time. Changes may occur due to legal requirements, the introduction of new services, or security improvements.

• We will notify you by email before any significant changes take effect.
• The "Last Updated" date at the top of the page will always reflect the latest version.
• Continued use of the site after any changes takes effect constitutes acceptance of the updated policy.
• Previous versions of the policy are available upon request.

If you have concerns about any policy changes, please reach out to us. We will listen carefully and work to address your concerns.

Contact Us

If you have any questions, concerns, or complaints regarding our Privacy Policy, don't hesitate to reach out. Our data protection team is always ready to help.

• Email: support@bengalbad.com — for any privacy-related queries.
• Live Chat: Bottom right corner of the site — for instant support.
• Response Time: General queries within 24 hours, complex matters within 48 hours.
• Support Hours: Monday–Sunday, 9:00 AM to 11:00 PM.